Professor

Choi Sunmee

Affiliation: Yonsei School of Business, Seoul, South Korea

Introduction

Dr. Sunmee Choi is a Professor of Service Operations Management at the School of Business, Yonsei University in Seoul, Korea, and currently serves as Vice Provost for Academic Affairs and External Relations at VinUniversity. She was the Founding Dean of VinUniversity’s College of Business and Management, and has held key leadership roles at Yonsei University, including Vice President for International Affairs, Director of Graduate Programs, and Associate Dean at the School of Business. She was also a long-standing visiting professor at ESSEC Business School in Paris, France for 20 years since 2003. Currently, Dr. Choi serves on the International Advisory Board of Nyenrode Business School in Amsterdam, Netherlands, and is an Outside Member of the Board of Directors at SK Chemical in Seoul, Korea.

Affiliation: Yonsei School of Business, Seoul, South Korea

Research Output

Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service

Lee Yeonjoo, Choi Sunmee, Field Joy M.
  • Buy-online-pick-up-in-store
  • Click-and-collect
  • Omnichannel retailing
  • Pick-up service
  • Scale development
  • Service quality

Fingerprint

Keyphrases

  • Buy-online-pick-up-in-store
  • Click-and-collect
  • Omnichannel retailing
  • Pick-up service
  • Scale development
  • Service quality

Computer Science

  • Strategy and Management